Terms of Service and Privacy Policy
Privacy Policy
Last updated: 4 August 2026
Digital Heritage Services LLC (“DHS LLC”, “we”, “us” or “our”) is a Delaware limited liability company with its main office at 8 The Green, Ste A, Dover, DE 19901. For privacy enquiries, contact hello@digitalheritageservices.com.
Information we collect
We may collect: name, email address and contact details; billing and transaction information; information provided in enquiries, consultations or project discussions; information needed to deliver an agreed service; and limited technical information, such as device, browser and website-use information, where collected through cookies or similar technologies. Our chosen payment providers process payment card details. DHS LLC does not intentionally store complete payment-card details.
How we use information
We use personal information to: respond to enquiries and provide quotations; enter into and perform contracts; deliver and support services; process payments, issue records and maintain accounts; comply with legal, tax, accounting and regulatory obligations; protect our website, systems and customers against fraud and misuse; communicate about an existing service relationship; and operate and improve our website and services. Where required by applicable law, optional marketing or non-essential analytics will be based on consent. You may withdraw consent at any time.
Legal bases
Depending on the circumstances, we process information because it is necessary to perform a contract or take steps at your request before entering into a contract, to comply with a legal obligation, to pursue our legitimate interests in operating and protecting DHS LLC, or because you have given consent.
Service providers and international transfers
DHS LLC does not sell or rent personal information. We disclose information only where necessary to provide services, process payments, comply with legal requirements, protect our legitimate interests or operate trusted business services. We may share relevant information with trusted providers that help us operate the business, including payment processors, website and hosting providers, email and cloud-service providers, professional advisers, contractors or project partners, and public authorities where legally required. Some providers may process information outside the European Economic Area, including in the United States. Where applicable, we use appropriate safeguards required by data-protection law for international transfers.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described above, including providing services, maintaining business and tax records, complying with legal obligations, resolving disputes and enforcing agreements. Enquiry and marketing information is retained only while it remains relevant or until you withdraw consent, where consent is the legal basis.
Your rights
Subject to applicable legal conditions and exceptions, you may have the right to request access to, correction of, deletion of or restriction of processing of your personal information. You may also have the right to object to certain processing, request data portability, and withdraw consent where processing is based on consent. To exercise your rights, contact hello@digitalheritageservices.com. You also have the right to lodge a complaint with the relevant data-protection supervisory authority, including the Irish Data Protection Commission where applicable.
Cookies and analytics
Our website may use cookies or similar technologies that are necessary for operation, security and basic functionality. Where required by law, we will request consent before using non-essential analytics, advertising or marketing cookies. You can also manage cookies through your browser settings.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Digital content and project materials
Where clients provide or ask DHS LLC to process digital files, photographs, audio, video, archives or other materials containing personal information, we process them only to deliver the agreed service, communicate with the client, maintain security, comply with legal obligations or as otherwise agreed in writing. Depending on the service, DHS LLC may act as a data controller or processor. The applicable roles, instructions, retention period and deletion or return arrangements will be set out in the relevant engagement terms. DHS LLC does not use client materials for unrelated marketing or training without appropriate permission.
Automated decisions
DHS LLC does not use personal information to make solely automated decisions that produce legal or similarly significant effects. Third-party providers, including payment providers, may use automated systems for fraud and security screening.
Scope
DHS LLC does not have a formal establishment or office in the European Union. We expect sales and related processing involving people in the EU/EEA to be occasional and limited. We will review this position if our EU activities become regular, targeted or substantial.
Changes
We may update this Privacy Policy from time to time. The current version will be published on this page with its effective date.
For privacy, terms-of-service or support enquiries, contact hello@digitalheritageservices.com.
Terms of Service
Last updated: 4 August 2026
1. About these Terms
These Terms of Service govern services provided by Digital Heritage Services LLC (“DHS LLC”, “we”, “us” or “our”), a Delaware limited liability company with its main office at 8 The Green, Ste A, Dover, DE 19901. Our services may include consultancy, digital heritage, digitisation, archive and records work, digital content, technology advice, project oversight and related services. Services may be delivered electronically or through third-party specialists or partners.
2. Acceptance
By purchasing a service, making a payment, accepting a written proposal or using a payment link provided by DHS LLC, you agree to these Terms of Service. Where DHS LLC and the client sign a separate proposal, statement of work or paid contract, that document will govern the specific project. If there is a conflict, the written project agreement will take priority over these general Terms.
3. Initial Discovery Consultation and Customer-Chosen Fee
Where an Initial Discovery Consultation is offered on a customer-chosen basis, the client alone chooses the amount they wish to pay as a voluntary gratuity in appreciation of the consultation and confirms that amount at checkout. The selected amount is final and non-refundable, except where a refund is required by applicable law or DHS LLC agrees otherwise in writing. The consultation is limited to the scope described on the relevant payment page or booking confirmation. It does not guarantee that DHS LLC will undertake further work or that a particular project outcome will be achieved.
4. Paid contracts and project services
A paid project contract is formed when DHS LLC accepts the client’s written proposal, statement of work or other project agreement and any required payment or deposit is received. The project agreement should state, where applicable:
- the agreed scope and deliverables;
- the fees, payment schedule and expenses;
- the anticipated timetable;
- client responsibilities and required materials;
- any third-party specialists or platforms;
- ownership and usage rights;
- arrangements for changes, cancellation and termination; and
- any project-specific limitations or conditions.
Changes to scope, deliverables, timing or fees must be agreed in writing. Additional work requested by the client may result in additional fees or a revised timetable. The client must provide accurate information, permissions, materials and decisions reasonably required for the service. DHS LLC is not responsible for delays caused by missing, inaccurate or late client information.
5. Digital content and project materials
Services may involve digital photographs, video, audio, scanned records, archive files, databases, websites, reports or other electronic materials. Unless physical delivery is expressly agreed, no physical media or shipping is included. The client is responsible for ensuring that it has the necessary rights and permissions to provide materials to DHS LLC and to authorise the agreed processing or use of those materials. Where client materials contain personal information, they will also be handled in accordance with the DHS LLC Privacy Policy and the applicable project agreement.
6. Intellectual property and usage rights
The client retains ownership of materials it supplies to DHS LLC. DHS LLC retains ownership of its pre-existing methodologies, templates, systems, tools, know-how and working materials unless the project agreement states otherwise. Ownership or licensing of project deliverables will be stated in the applicable paid contract. Unless otherwise agreed, the client receives only the rights reasonably necessary to use the final deliverables for the agreed purpose.
Unless a paid contract expressly permits otherwise, the client must not publish, post, upload, reproduce, distribute, forward, sublicense, modify, publicly display or otherwise disseminate any digital content, deliverable or working material created by DHS LLC or supplied as part of DHS LLC’s services, including through social media, websites, online platforms, email lists, public exhibitions or third-party repositories, without DHS LLC’s prior express written permission. The client must not authorise or permit any third party to undertake those activities. This restriction does not apply to materials owned by the client before they were provided to DHS LLC, or to any rights expressly granted in a written project agreement.
7. Payment, cancellation and refunds
By making a payment, the client confirms acceptance of the service as described and agrees to be bound by these Terms. All sales are final and payments are non-refundable once made, except:
- where a refund or cancellation right is required by applicable law;
- where there is a material defect or failure in the service;
- where DHS LLC agrees otherwise in writing; or
- as provided in the applicable paid contract.
Any concern regarding a service must be reported promptly after discovery so DHS LLC has a reasonable opportunity to investigate and, where appropriate, remedy the issue. For consumers in the European Union, applicable statutory rights are not excluded by these Terms. Where a client asks DHS LLC to begin a service before the expiry of a statutory withdrawal period, any required consent and acknowledgement will be obtained separately.
8. Service providers and partners
DHS LLC may use contractors, specialists, technology providers and project partners where reasonably necessary to deliver a service. Their involvement will be managed in accordance with the agreed scope and any applicable confidentiality, data-protection and intellectual-property arrangements.
9. Resolving concerns
The parties will first try to resolve operational concerns directly and in good faith. Nothing in these Terms prevents a client from exercising statutory rights or using any lawful payment-dispute process available to them.
10. Contact
For terms-of-service, contract or support enquiries, contact: hello@digitalheritageservices.com
or write to: Digital Heritage Services LLC, 8 The Green, Ste A, Dover, DE 19901, United States